Terms

1. Acceptance

By accessing the Website or purchasing Neutral Tracks, you agree to these Terms. If you do not agree, do not use the Website or purchase the software.

2. License

Neutral Tracks is sold as a perpetual license. A purchase grants you a personal, non-exclusive, non-transferable license to use the software on up to 3 computers. You may not redistribute, sublicense, reverse-engineer, or modify the software.

The license covers the major version you purchased (e.g., version 1.x) and includes all updates within that major version at no additional cost. Major version upgrades (e.g., 1.x → 2.x) are a separate, paid purchase. Your existing license continues to work indefinitely — you are never required to upgrade.

3. Free Trial

Neutral Tracks offers a 30-day free trial with all features unlocked, including save. No credit card is required. After 30 days, save is disabled until a license is purchased. All other features remain available.

4. Payments

All payments are processed by Paddle, our merchant of record. Paddle handles billing, tax collection, and payment processing. Prices are listed in USD and may vary by region. Applicable taxes are calculated and collected by Paddle at checkout.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

5. Refunds

All purchases include a 30-day money-back guarantee. See our Refund Policy for details.

6. Website Content

All text, graphics, logos, and other content on the Website are owned by Neutral Sound LLC or its licensors and are protected by copyright and trademark law. You may view and share Website content for personal, non-commercial purposes.

7. No Warranty

The Website and software are provided "as is" without warranties of any kind, express or implied. We do not guarantee that the software will be error-free or uninterrupted. The software processes audio — you are responsible for maintaining backups of your work.

8. Limitation of Liability

To the maximum extent permitted by law, Neutral Sound LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Website or software. Our total liability is limited to the amount you paid for the software.

9. Third-Party Plugins

Neutral Tracks hosts third-party audio plugins (VST3, Audio Unit, ARA2). We are not responsible for the behavior, stability, or licensing of third-party plugins. Each plugin is governed by its own license agreement.

10. Privacy

See our Privacy Policy for how data is handled.

11. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles.

12. Changes

We may update these Terms from time to time. Changes take effect when posted with an updated Effective Date. Continued use of the Website or software after changes constitutes acceptance.

13. Complaints

To file a complaint, email help@neutralsound.com with "Complaint" in the subject line. We aim to acknowledge complaints within 2 business days and resolve them within 10 business days.

If you are not satisfied with our response, you may contact Paddle directly at paddle.net.

14. Contact

Neutral Sound LLC
Email: help@neutralsound.com
Community: community.neutralsound.com