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In this manual

Transfer your license

A license you bought is yours to give or sell to another person, whole. You offer it from your account page, they accept from theirs, and the license moves: they get a key of their own by email, and yours stops working. There is no fee, and nothing moves until they accept.

What you need

  • Your account: sign in at the account page with the email you bought with
  • The email address of the person receiving the license

Offer the license

  1. Sign in to your account. If you signed in a while ago, the page asks you to sign in again first, because giving a license away needs a fresh proof that the account is yours.
  2. Under the license, choose Transfer this license, enter their email address, and send the offer.
  3. They get an email with a link that opens their account, where the offer waits under Transfers to you. The offer stands for a week; until they accept, your key keeps working and you can cancel from the same place.

When they accept

  • The license, and the record of the machines it has been on, becomes theirs.
  • They get the key email, the same one a purchase sends, with a key in their name.
  • Your key stops working, and the computers it was activated on are freed. Your own account keeps everything else.
  • You get an email saying the license has moved.

Which licenses can be transferred

  • A paid license, 30 days or more after its purchase, once the refund window has passed.
  • Not a trial, free, educational, or promotional license: there is nothing to sell.
  • Not a license whose payment is being disputed, or one that has been revoked or has expired.
  • One transfer at a time: while an offer is waiting, the license cannot be offered to anyone else.

Troubleshooting

  • The page says the license can’t be transferred yet: the purchase is less than 30 days old. The option appears when the refund window has passed.
  • They never got the email: ask them to check their spam folder, or cancel the offer and send it to the address they use. The offer email comes from notifications@mail.neutralsound.com.
  • You changed your mind: under the license, choose Cancel transfer while the offer is waiting. After they have accepted, the license is theirs; they can transfer it back to you the same way.